FAQ


・I made a purchase but haven’t received a confirmation email yet.

There may be various reasons including the ones listed below:
-Your email address is incorrect.
-The confirmation email is in the SPAM folder.
-Your inbox is full, so no more emails can be received.
-Your email service is set to only receive emails from specific domains (confirm that your email service will receive emails from endoftheworld.jp and land.inc).

・How will payments be handled?

At the moment, we only accept credit card payments. We accept Visa, MasterCard, and American Express.

・How do you calculate your shipping fee?

We charge $10 for regular shipping within Japan and $30 for international shipment. Any order above $75 (local) and $100 (international) is eligible for a free shipping.

・How long will it take for a product to be delivered?

For local shipments, products will be delivered between 3 days ~ 1 week for in stock items. International shipments will take around 2 weeks ~ 4 weeks depending on the destinations.

・Can I return/replace a product if I feel it is different from the original product image?

Due to the fact that opinions regarding product feel, color, smell, etc. differ between people, we do not accept exchange/replacement requests regarding product image, even if the product has yet to arrive/remains unopened. Before you confirm your order, please make sure that you have chosen the correct product and size . Any return/replacement for a faulty products however, can be made up to 3 weeks after the delivery.

・How do I return items?

If you want to return/replace an item, please contact us through the contact form. Once confirmed, we will send you an email that includes the details about returning items.

I forgot my password.

Reset your password by visiting the login page and clicking the link to reset your password.

・I forgot the email address I used to register.

Please contact us using our contact form. To confirm your identity, be sure to include your full name, address, and phone number.

・I can’t login. What should I do?

Failures to login might be due to the following reasons:

-Email address is incorrect.

Please make sure your email address is correct (including upper/lower case letters and the domain). If that doesn’t work, try some of your other email addresses if you have more than one. If you forgot what email address you used to register, contact us through our contact form with your full name, address, and phone number.

-Password is incorrect.

Make sure you are using the correct password (including upper/lower case letters). If you forgot your password, reset it by clicking the reset password link.

-Registration is incomplete.

If you have not received an email from us confirming your registration, it means you have not completed the registration process. Please access the registration page and complete your registration.

・Can I make multiple accounts for personal use?

No, we only offer one membership per person.

・Can I change my registered credit card?

Yes, you can change your credit card information from the My Account page.

・How do I cancel my membership?

If you wish to cancel your membership, please contact us using the contact form.


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